Republic Services

Republic Services
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We are pleased to announce that Republic Services will now begin providing waste and recycling collection services to customers in Lake Dallas. At Republic Services, we’re proud to be a partner you can count on, helping to make businesses, communities, homes and our Blue Planet® better. As new Republic Services customers you should expect a seamless transition.

Republic Services will honor the current contract
You may continue to use your existing waste containers until otherwise notified
To learn about proper recycling practices, please visit RecyclingSimplified.com

If you have any questions about your waste and recycling collection services, please call (972) 316-0789, or visit www.republicservices.com/north-texas

Republic Services has served North Texas and the surrounding areas for decades, with more than 1,300 employees across the region. Republic employees are active members of the community through coaching youth sports, volunteering on fire departments and donating time and resources to many local causes.

Republic Services was recently named to the Dow Jones Sustainability World and North America Indices for a third consecutive year, and is currently recognized on Barron's 100 Most Sustainable Companies list. Republic was awarded the Gold Class Award in the RobecoSAM's Sustainability Yearbook, and named to the Ethisphere Institute's World's Most Ethical Companies list for the second year in a row.

https://www.republicservices.com/about-us

To download a PDF of this information, click HERE.

Question	Answer
Who do I contact with questions?	You will still call the same # at 972-316-0789
What changes in service will we see?	There will be no changes in service.
Will our service day change?	No changes to service day.
Are you using the same trucks?	We will use a mix of Republic Services and Waste Management trucks. The Waste Management trucks will be re-branded after 12/1/2018.
What happens to the At Your Door Service?	Republic Services will contract with At Your Door during the transition period before moving to Republic Services.
Are the same drivers going to service my account?	Republic Services has hired the same Waste Management drivers and will continue to hire drivers as necessary.
When will you switch out the carts?	After 12/1/2018 we will begin exchanging carts or re-branding them.
Will Republic Services take over the billing for residential customers? For commercial customers?	Republic Services will assume all billing that Waste Management currently provides.
Will account numbers change?	Yes, you will receive a new account number on the next invoice.
If we have landfill usage as part of the agreement, will we still be able to use the landfill? Will you change landfills?	Landfill use will still be available to residents. If a landfill change becomes necessary, we will communicate ahead of time.
What date will Republic Services begin servicing?	We will begin servicing December 1, 2018.
What happens to a customer that has a roll-off container?	The customer will be serviced by Republic Services and during the transition period the container will change to a Republic Services container.
When will commercial containers change over?	Commercial containers will be exchanged or re-branded after the initial transition.
If I had auto-pay with Waste Management, will I need to set up again?	Yes, auto-pay will not transfer.

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